About Us

VPauexii is a global leader in lithium batteries, specializing in high-performance lithium golf cart batteries and home energy storage systems, along with other innovative energy solutions.

Founded in 2022, VPauexii has rapidly become a market-leading innovator in battery solutions, including golf cart and residential energy storage applications.

With 100,000+ customers across 10+ countries and regions.

Customer Service

30-day money-back guarantee for any reason 

For 30 days after the date of purchase, return your undamaged VPauexii product and receive a full refund for ANY reason.

60-month warranty for quality-related issues

For 60 months after the date of purchase,

we take care of all quality-related issues with a REPLACEMENT or REPAIR.

Reminder: Be sure to use your product as directed.

Free customer support

Not sure how to get your VPauexii product to work properly?

Contact our world-class, friendly support team for quick solutions.

Limitations

• Our returns and exchange service is limited to all purchases made from VPauexii. If you purchased through a different retailer, please contact them directly.

• Warranty-related shipping costs can only be covered in the country of purchase.

If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Friendly reminder: When contacting us for help, be sure to have your VPauexii product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.

Contact us

For product inquiries or support, please contact us through Amazon Messaging or email; we typically respond within 24 hours.

Email: service@vpauexii.com

For bulk purchase requests, please specify your desired quantity and discount. We'll reply promptly.